We believe in keeping things really simple. If you want to read the full wording of our cancellation policy, you can click on the following link to check out our Terms and Conditions. Otherwise please read on for a brief summary:
We operate a 3 day cancellation policy. For clarification this means we need to be told at least 72 hours before the start time of the event if you need to cancel. If you meet this criteria, we will offer you a full refund on your ticket price. You would also have the option of swapping the name on the ticket and allowing someone else to take your place. If you need to cancel or transfer your ticket, you need to contact us within the time frame to let us know).
If less than 3 days notice (72 hours from start date) is given, the price you paid for your ticket is non refundable and you cannot move the ticket to a future date. However you may still transfer it to someone else so they can take your place. (Please let us know in advance).
If we need to switch venues with late notice (eg find a suitable indoor location if adverse weather conditions are forecast for an outdoor event) then your ticket will be non-refundable. However if we need to reschedule the event for another date then you will have the option of a full refund on the price of the ticket or you can come along on the new date or you can transfer your ticket over to a friend. In this situation, the same 3 day cancellation policy would apply for the new date of the event.
We will contact all ticket holders using the email they provided during the purchasing process. Please make sure we are listed safe from your spam mail when it comes to checking your e-ticket when you make your purchase. Whilst we will make every effort through our social media and email platforms to inform ticket holders of changes, we cannot be held responsible for ticket holders not receiving the message that the event has been postponed or relocated.